We want you to be happy with anything you buy from Spry. If you’re not, here’s how we’ll make it right. This policy covers products sold by Spry in our shop. Items bought through Shop the Show links come from other stores and follow their policies.

1. Returns

You can return most items within 30 days of delivery for a full refund of the item price.

Items need to be unworn, unwashed and unused, in their original condition, with tags attached.
Email hello@wearespry.com with your order number (it starts with SPRY-) before you send anything back. We’ll reply with where to send it.
You pay return shipping, unless the return is because of our mistake (see section 3).
Original shipping charges aren’t refunded, unless the return is because of our mistake.

Exchanges. The quickest way to get a different size or colour is to return the item and place a new order.

2. Items we can’t take back

items marked as final sale
personalised or made-to-order items
items that have been worn, washed, used or damaged after delivery

3. Damaged, faulty or wrong items

If your order arrives damaged or faulty, or we sent the wrong thing, email us within 30 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, including the original shipping, whichever you prefer. You won’t pay to send anything back, and in most cases we won’t need it back at all.

4. Lost packages

If tracking shows your order hasn’t arrived and it’s past the delivery estimate, email us. We’ll work with the carrier, and if the package is lost we’ll send a replacement or refund you in full.

5. Cancelling an order

You can cancel for a full refund any time before your order ships. Email us with your order number as soon as you can. Once it has shipped, it’s a return under section 1.

6. How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. We send them within 5 business days of receiving your return, or of agreeing a refund for a damaged, lost or cancelled order. Your bank may take another 5 to 10 business days to show it.

7. Your rights

This policy is in addition to your rights under the law where you live, including consumer protection law in your state, province or territory. Nothing here limits those rights.

8. Contact

Spry, LLC · 4407 Vineland Rd. D-6, Orlando, FL 32811 · hello@wearespry.com